What can you expect from the Customer Support Fast Lane?
If you have any kind of questions or issues you can expect a response from our team in less than 5 minutes from Monday to Friday between 9.30am to 6pm. Just use the chat inside the application to be sure that your message will be prioritised.
What’s in it for you?
- We cover your bike all-year round for a maximum period of 3 years.
- This is an insurance policy for your Cowboy bike only.
- The insurance is intended for people of 18 years and older, who officially reside in Belgium or the Netherlands.
- It is intended for private usage, not people using their bike for commercial purposes (e.g. courier delivery, etc.)
What is theft insurance and how does it work?
- It protects you against the theft of your bike.
- It reimburses you for the damage caused by an attempted theft.
What is damage insurance and how does it work?
- It protects your bike against damage resulting from an accident, vandalism, floods, fire or other external elements.
What is damage insurance and how does it work?
- It protects your bike against damage resulting from an accident, vandalism, floods, fire or other external elements.
